After Sales Service Specialist

The responsibility of the After Sales Service Specialist is to increase customer satisfaction and retention by providing dealers, end-users and internal stakeholders with accurate, consistent and timely information related to after-sales service and repair processes. The role is taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation. It supports the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.

Working closely with the Technical Service Manager and local stakeholders, the position ensures a high-quality, consistent after-sales service experience aligned with global standards and local market requirements.

Competencies/Qualifications

• High School Degree – 2 - 4-year university degree preferred.
• 1-3 years previous customer service experience
• Experience with Pro Audio or music industry preferred
• Ability to anticipate and meet customer needs while delivering exceptional service.
• Skilled in handling difficult conversations with diplomacy and professionalism.
• Strong PC Skills in MS Office, JD Edwards (preferred)
• Able to meet deadlines & balance multiple projects in a fast-paced environment
• Strong analytical and troubleshooting skills