After-Sales Service Technician

About the role

Onnera Group S. Coop.

At Onnera Group, we are world leaders in the manufacturing of equipment for the hospitality, collective catering, and laundry sectors.

From 1960 until today, we have always kept our eyes on the future. That is why our history is marked by believing in talent and pursuing one idea: to compete at the highest level and to evolve.

We are a great team of professionals serving professionals. We work with the sole objective of listening to them, understanding them, and empathizing with them, achieving the satisfaction of the most demanding needs and challenges through innovation.

Onnera Group we are a leading industrial group in the professional catering sector dedicated to integral solutions for professional kitchens, gastronomy areas, industrial refrigeration, and laundry.

We are looking to hire a Service Technician for our Madrid delegation who is eager to learn and become part of an industrial environment where quality, collaboration, and continuous improvement are essential.

Reporting to the After-Sales Director, you will be the highest and direct person responsible for the correct operation of the After-Sales Service in the assigned areas, with the mission of achieving service optimization.

What you'll do

• Analyze the receipt of service requests received during the day and the status of pending requests, analyzing their causes and scheduling their resolution.
• Frequently visit clients to inquire about their problems and guarantee their satisfaction with the service.
• You will be responsible for the training of subcontracted technical service personnel and distributor technicians, scheduling courses whenever needs advise it.
• Supervise, coordinate, and control the after-sales service of direct projects in the assigned areas, organizing the necessary resources.
• Provide precise technical support to distributors and subcontracted technical services by resolving their technical doubts, as well as any problems that arise regarding the operation and repair of the machines.

What you'll get

• Join a solid company, a benchmark in its sector.
• Participate actively in a real industrial transformation project.
• An environment where you will be able to grow, propose, and lead.
• Collaborative people and daily challenges that will make you evolve professionally.
• Competitive salary.

What we are looking for

• A Higher Degree/Vocational Training, preferably with electrical/electronic knowledge.
• Previous experience in industrial environments and production areas.
• Languages: English and French.
• Customer orientation.
• Ability for problem-solving and decision-making.

Join our team!