After Sales Specialist

About Us

MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization.

Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging.

As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team.

Job Summary

The After Sales Specialist is responsible for supporting existing customers through after-sales activities such as service contracts, spare parts orders, Return Material Authorizations (RMAs), and back-office sales processes while ensuring excellent customer service and accurate system management. This position works closely with customers, Account Managers, Service Technicians, Logistics, Finance, and Project Management to assess customer needs, develop proposals, process orders, and keep key business systems up to date.

Key Responsibilities

Spare Parts & RMA Coordination

• Process spare parts orders for customers, technicians, and internal teams.
• Coordinate and manage Return Material Authorizations (RMAs).
• Verify pricing, availability, warranty status, and required documentation.
• Communicate order status, lead times, and delivery updates to customers and internal stakeholders.
• Coordinate with Purchasing, Warehouse, Service, and Accounting teams to ensure timely resolution of returns and replacements.

Sales & After Sales Support

• Manage sales processes including proposals, purchase orders, order confirmations, and sales order entry.
• Maintain accurate proposal, pricing, and customer data within CRM and ERP systems.
• Track and support service contracts, service visits, and related documentation.
• Assist with project release communications and handoff coordination to Project Management.
• Own the renewal activities for customer support contracts, including proposal preparation and customer follow-up.

Systems & Documentation Management

• Maintain accurate records in Macola, CRM, ServiceNow, SharePoint, and other internal systems.
• Ensure customer files, project records, quote history, and sales documentation are complete and properly organized.
• Support data updates and documentation requests from internal departments.

Customer & Team Support

• Serve as a primary point of contact for customer inquiries related to spare parts, returns, and order support.
• Provide administrative support to Account Managers, After Sales Specialists, and Service teams.
• Collaborate cross-functionally to support smooth customer and operational workflows.
• Identify opportunities to improve processes and reduce administrative inefficiencies.