After Sales Technical Support APAC (2 years contract)

Your Key Responsibilities

• Act as the main point of contact between Headquarters and key customers across the Asia-Pacific region.
• Support the management and resolution of technical incidents affecting major customer accounts.
• Ensure smooth and professional communication between customers, APAC subsidiaries, and headquarters.
• Coordinate technical escalations and monitor corrective action plans.
• Contribute to the collection and reporting of field feedback, including product quality concerns, incidents, and customer insights.
• Collaborate with cross-functional teams to deliver high-quality technical support and customer satisfaction.