After-Sales Technician
MAIN RESPONSIBILITIES AND ACTIVITIES
General skills
To provide professional technical assessment and services to our clients
To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
To be responsible & accountable for all client’s products received for services / repair and to handle them with due care
Workshop
To repair and control all types of quartz, mechanical and simple complication watches
To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
To provide basic polishing-refurbishing service
Spare parts stocks & Warehouse
Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
To perform quality control and quick service activities at warehouse / stores if need.
Administrative tasks
To input correct data in internal system
Stores
To work with Retail Team to ensure smooth delivery & support of clients’ repairs
To work with retail manager on providing technical training to sales team
PROFILE
Focus on quality of workmanship, high level of skill for complete repair/service of timepiece
Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place
Enthusiastic and self-motivated
Good communication skills
Conscientious, flexible and versatile
Meticulous and accurate in their work
Good organizational skills, to meet the set lead times
Excellent analytical and deductive skills, ability to find solutions
Self-reliant but also enjoying teamwork
Acutely aware of Customer Service, where complete customer satisfaction is the main objective.
PROFESSIONAL REQUIREMENTS
Advanced Watchmaking-Repair training or WOSTEP certification
At least 3 years' successful experience working as an After-Sales Technician
Candidates with experience in the luxury timepiece industry is preferred
Candidates must be able to work well under pressure to meet customer service levels
Good oral and written English
Good knowledge of the standard IT tools (MS office)