Aftercare Manager

• Develop aftercare strategies aligned with national goals
  
• Design Investor Aftercare Frameworks and maintain a suite of aftercare reviews, profiling, and dashboard tools that track investor engagement outcomes
  
• Develop investor Aftercare service delivery standards and SOPs
  
• Develop and maintain a CRM database on Investors
  
• Lead and oversee in-person investor engagements and operations of the Aftercare Unit
  
• Identify investor business expansion opportunities and investor growth strategies
  
• Document and report investor trends and analyze investor cases and industry trends
  
• Liaise with the relevant Zimbabwean MDAs, target countries' constituted bodies and government agencies, as and when required
  

​

Requirements

• A degree in Business Administration, Business Management, Marketing, FinanceBanking, Economies or equivalent
  
• At least 4 years of experience in a client-focused role, preferably with international clients
  
• Proficiency in English. Additional fluency in local languages such as Ndebele, Shona, or any other UN language is beneficial
  
• Proficiency in use of CRM Tools, MS Office, internet applications, and database programs​ is essential
  
• Project Management Qualification is an added advantage
  
• Database management and analysis
  
• Policy and regulatory knowledge
  
• Project management and program design
  
• Relationship management and client-centric focus skills
  
• Diplomacy and interpersonal skills
  
• Understanding of FDI & DDI fundamentals