AFTERMARKET MANAGER

Position Summary

The Aftermarket Manager is responsible for the oversight of the Sales, Repairs, & Marketing team, and to partner with other teams to successfully complete company initiatives in a positive manner.

Company Standards

• Seek guidance and direction as necessary for performance duties
• Maintain communication with the manager about the status of work being performed
• Identify and report problems or potential problems to the manager as soon as they arise
• Report on time for each shift, after each break, and working the full shift
• Maintain the work area in a neat and orderly manner
• Respect the confidentiality of all personnel, customer, and Company information

Responsibilities & Tasks

• Provide leadership and training to accomplish the goals and objectives of the department
• Provide customer oversite on AOG/emergency requirements
• Provide remote employees with any & all job-related information as required
• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
• Responsible for completing employee performance reviews in a timely manner
• Review and approve employee timecards and time off requests
• Ability to develop and implement strategies
• Answer and direct Aftermarket Sales & Repair Station phone calls
• Maintain FAA Repair Station files
• Compile repair inventory counts and prepare purchase orders for procurement of supplies
• Ensure raw material levels are there to support minimal on-hand quantities
• Research and resolve customer problems or feedback
• Generate quotes and process Aftermarket sales orders
• Compose and type miscellaneous correspondence and reports, faxing, filing, copying, etc.
• Other duties and tasks as assigned