Aftermarket Sales Representative
Description
Protecting the World’s Water.
Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our “Customer for Life” philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World’s Water. It’s our mission - powered by People and driven by Innovation.
Key Responsibilities
The Aftermarket Sales Representative will provide post purchase sales support to the Aqua-Aerobic Systems, Inc. customer base. The position will update customers records based on new contacts, purchases, or information. The Aftermarket Sales Representative will communicate with customers to obtain information on existing equipment installations. This role will conduct research and communicate with internal departments to provide recommendations to customers.
This position will be onsite at Aqua-Aerobic Systems, Inc. in Loves Park, IL.
Essential Duties and Responsibilities
- Prepare quotations including prices and ship dates utilizing system information.
- Answer incoming telephone calls and emails and responds to inquiries.
- Communicate with customers to obtain pertinent information on existing equipment installations.
- Conduct research and communicate with Engineering, Sales, Finance, and Operations to provide recommendations to customer.
- Follow-up on open quotes monthly.
- Perform data entry and processes orders.
- Maintain current parts and services price lists.
- Scan, file, and maintain project and order files.
- Provide brochures and technical information to customers, upon request.
- Coordinate price and proposal information with sales representatives and Aftermarket Sales Manager.
Work Environment
Usual office working conditions with moderate noise such as computers and printers, telephones and copy machines.
Minimum Qualifications
- High school diploma or equivalent, plus at least 3 years of experience in inside sales, customer service, or technical support. Prior experience with industrial, mechanical, or water/wastewater equipment is preferred.
- Must be comfortable communicating via telephone on a frequent basis.
- Proficient in computer use.
- Strong attention to detail, with the ability to set priorities and meet deadlines effectively.
- Excellent written and verbal communication skills.
- Possess the ability to communicate price, margin and commission information accurately and in a timely fashion, while maintaining confidentiality of the information handled.
- Ability to read technical equipment drawings and bills of material, identify replacement parts, and answer customer questions about how equipment works.
Salary Range: $29.08 to $36.00 per hour
Benefits Include:
Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flexible Spending, Dependent Care Flex Spending, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection