Aftersales Manager | Al-Futtaim Automotive | UAE

Overview of the role

We are currently building a strong pool of talent for future Aftersales Manager opportunities across the UAE.

This is an exciting opportunity for experienced automotive aftersales leaders who can drive service centre performance, profitability, operational excellence, and an exceptional customer experience. The role will lead overall aftersales operations, ensuring achievement of revenue, gross margin, NPS, and branch P&L targets while building a high-performing team.

What you will do

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets.
• Manage branch P&L and ensure effective forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity, efficiency, and resource utilization.
• Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives.
• Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards.
• Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession.
• Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance.

Skills

Required skills to be successful

• Strong knowledge of automotive dealership and distributor aftersales operations.
• Proven ability to manage business performance, revenue, gross margin, and branch P&L.
• Strong leadership, coaching, and people-development capability.
• Strategic problem-solving and decision-making skills.
• Good understanding of ERP systems and operational reporting.
• Ability to lead change and continuously improve operational efficiency.
• Strong stakeholder management and customer-focused mindset

About the team

You will work within a fast-paced automotive aftersales environment, collaborating with workshop management, service advisors, technicians, parts teams, support functions, senior management, and other key stakeholders. The role also carries responsibility for leading and developing a sizeable operational team while ensuring the service centre is effectively resourced.

What equips you for the role

• Bachelor’s degree in Engineering, preferably Automotive, Business Management, or equivalent.
• Minimum 10 years of overall experience within automotive dealerships.
• At least 5 years of automotive aftersales experience at managerial level.
• Demonstrated experience leading teams and managing automotive aftersales operations.
• Strong commercial awareness combined with a focus on customer experience, operational excellence, and continuous improvement.