Aftersales Manager

Overview of the role

We are looking for a dynamic and results-driven Aftersales Manager – Commercial Vehicles & Buses to lead our Aftersales operations across Sharjah and the Northern Emirates. This role is pivotal in driving business growth, operational excellence, and delivering a best-in-class customer experience across service and spare parts operations.

You will take full ownership of the Aftersales ecosystem—spanning workshop performance, parts operations, customer satisfaction, and B2B growth—ensuring strong financial results and seamless service standards across multiple sites.

What you will do

Develop and execute a comprehensive Aftersales strategy covering both service and spare parts to deliver revenue and profitability targets

Lead multi-site workshop operations, ensuring high productivity, quality, and strict adherence to SOPs

Drive continuous improvement initiatives to enhance efficiency, throughput, and service quality

Oversee the complete spare parts value chain, ensuring optimal stock levels, high availability, and strong fill rates

Enhance customer experience through retention programs, digital tools, and effective complaint resolution

Monitor and drive key KPIs such as service revenue, labour productivity, customer satisfaction, and inventory health

Collaborate with OEMs and internal stakeholders to ensure governance on warranty, recalls, and technical standards

Build, lead, and develop high-performing Aftersales teams across service and parts functions

Required skills to be successful

Strong commercial acumen across both service and spare parts operations

Deep understanding of commercial vehicles/buses Aftersales processes and systems

Proven ability to lead multi-site operations and deliver operational excellence

Excellent leadership, communication, and stakeholder management skills

Strong analytical mindset with the ability to track and improve KPIs

Proficiency in SAP/DMS, CRM systems, and digital Aftersales tools

About the team

You will be part of the Commercial Vehicles division, working closely with Aftersales, Supply Chain, Planning, and OEM partners to drive business performance and customer satisfaction. The team is focused on delivering operational excellence, continuous improvement, and building a strong customer-centric culture across all service locations.

What equips you for the role

Bachelor’s degree in Mechanical/Automotive Engineering or Business (MBA is an advantage)

10–15 years of leadership experience in Aftersales within commercial vehicles or bus segments

Proven track record in managing both service and parts operations

Experience in leading large, diverse teams and driving performance culture

UAE driving license and willingness to travel across multiple locations in the UAE

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.