Aftersales Manager
Posted Updated
Role overview
We are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Key responsibilities
Your key responsibilities as an Aftersales Manager will be to:Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standardsDrive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial managementRecruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standardsLead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customersMonitor work in progress, cash flow, trade and warranty debtors, and produce...
We are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Key responsibilities
Your key responsibilities as an Aftersales Manager will be to:Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standardsDrive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial managementRecruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standardsLead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customersMonitor work in progress, cash flow, trade and warranty debtors, and produce...