Aftersales Performance Analysis Manager
Description
Position Overview
The
Aftersales Performance Manager will be responsible for creating and developing the
entire suite of reporting for the sales function. Reporting directly
into the Head of Sales, this role involves using strong analytical skills to
provide critical data to the department and continuing to innovate the ways in
which the information is presented and shared. It will also be the key point of
contact for all supplier relationships, managing the tender process for all new
suppliers.
Report creation: Creating an entire suite of reporting from scratch to
ensure both the field team and management team have all the key data at their
fingertips. Creating and presenting regular management packs to senior
stakeholders.
Insight development: Using packages such as Power BI, PowerPoint and
Excel to develop the reporting into an industry leading offering, incorporating
multiple data sources into easily-accessible dashboard and reports.
Report distribution: Emailing key reports to field teams and retailer
management on a timely basis, to assist with effective retailer performance
management.
Forecasting: creating, compiling and sharing weekly forecast reports on the
back of retailer submissions
Supplier Management: Point of contact for all external suppliers.
Working with them to develop and enhance their product and ensuring SLAs are
met.
Tender Management: Managing the tender process for new suppliers
for activities like mystery shop and customer experience management.
Requirements
Professional experience: more
than 5 years of work experience in an analytical or data-driven
role