Aftersales Services Manager

Service Center Acceptance & Evaluation

• Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.
  

Periodic Service Quality Evaluation

• Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
  
• Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
  
• Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.
  

Requirements

• Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
  
• Experience in service quality evaluation is an advantage.
  
• Proficient in English
  
• Willing to travel for business
  

Benefits

• Competitive salary and comprehensive benefits package.
  
• Opportunity to work in a fast-growing global automotive company.
  
• Exposure to international markets and cross-functional collaboration.
  
• Chance to directly impact global after-sales performance and customer satisfaction.
  
• Dynamic and innovative work environment with career growth opportunities.
  
• Participation in meaningful projects shaping the future of electric mobility.