Agent, Accounts Receivable Mid-Range
Posted
Description
Essential Duties and Responsibilities: Include the following and any other duties that may be assigned.
- Answer calls professionally
- Notify customers of current and past due account delinquencies
- Collect current and past due payments from customers over 29 days past due
- Arrange for past due repayments and arrange future payment schedules
- Demonstrate proficiency in using skip tracing tools, software and training aids to assist customer
- Analyze customer account to make the best decision to assist the customer
- Handle and resolve customer complaints and escalate where necessary
- Demonstrate daily compliance of FDCPA, FCRA, and SCRA compliance guidelines
- Follow up customer calls where necessary
- Maintain workstation
- Turn work-station on at the beginning of the shift and off at the end of the shift
- Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above
- Other responsibilities or duties as assigned by direct supervisor
ACA Loss Mitigation Agent,
Strong understanding of ACA enrollment and eligibility guidelines.
Excellent customer service and conflict resolution skills.
Ability to identify retention opportunities and provide effective solutions.
Strong verbal and written communication skills.
High attention to detail and documentation accuracy.
Ability to handle sensitive information while maintaining compliance.
Strong problem-solving and critical-thinking abilities.Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple cases and meet performance goals.Strong teamwork, accountability, and adaptability in a fast-paced environment.