AGENT PLATFORM MANAGER

Short Description
This position is responsible for the operational foundation that enables reliable, governed, and scalable agentic systems. The role manages platform operations, standards, observability, controls, and service reliability while partnering with engineering and business teams to provide a dependable agent platform.

Job Responsibility
• Manages day-to-day operations and reliability of the agent platform, including environments, deployments, availability, performance, and incident response. (25%)
• Establishes and administers platform governance, access controls, operational standards, and lifecycle processes for agentic capabilities. (20%)
• Partners with engineering teams to design and maintain scalable platform services, reusable components, integrations, and deployment patterns. (15%)
• Develops monitoring, observability, resiliency, security, and operational controls to identify and address platform risks before they affect business operations. (15%)
• Coordinates production support, issue resolution, root-cause analysis, and service improvements across technology partners and vendors. (10%)
• Maintains platform roadmaps, capacity plans, documentation, and operational metrics and communicates status, risks, and improvement opportunities to leadership. (10%)
• Drives continuous improvement of platform processes, tooling, automation, and cost efficiency. (5%)

Job Qualifications
• Strong knowledge of cloud platforms, software platforms, APIs, deployment practices, and production operations
• Understanding of agentic/AI application architectures and the operational requirements of AI-enabled systems
• Strong problem-solving, incident-management, and root-cause-analysis skills
• Knowledge of security, access management, governance, observability, and reliability practices
• Ability to manage competing priorities and communicate clearly with technical and non-technical stakeholders
• Strong project and operational management skills with attention to detail and deadlines
• Proficiency with Microsoft Office and technology-management tools.

Education/Experience
• Bachelor's degree in computer science, information technology, engineering, or related field and 6+ years of experience in platform engineering, cloud operations, software engineering, or related technology roles, including team leadership, management or technical leadership experience. Experience supporting AI/agent platforms is preferred. An equivalent combination of education and/or experience may be