Agent Support Specialist (Fluent in English)

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We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

Responsibilities

Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution.
Provide support to suppliers via phone and email communication.
Manage and respond to inquiries in a timely and professional manner.
Escalate complex or higher-level inquiries to the appropriate stakeholders when required.
Maintain high-quality customer service standards while supporting global agents.

Qualifications

Bachelor’s degree in any major.
Fluent in English, both spoken and written.
Minimum 1 year of experience in Customer Service with strong English communication skills.
Fresh graduates with advanced English communication skills are welcome to apply.
Willing to work in a 24/7 shifting schedule, including public holidays.
Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

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What this application asks

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Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, What gender do you identify as?, Do you identify as a person with a disability?, How do you identify your religion or belief?, Highest Level of Education

Which institution did you graduate from? choose one · optional
If you choose others, please specify written answer · optional
How would you rate your English proficiency? choose one · optional
Do you have experience working in customer support function? choose one
Are you experienced with any Global Distribution Systems (GDS)? choose one
If yes, which GDS platforms have you used? yes / no · optional
Do you have experience working in finance-related roles? choose one
Most roles at ATI require flexibility in working hours as they follow a 24/7 shifting schedule. Are you open to working in a rotating shift arrangement, including nights, weekends, and holidays? choose one
ATI has seven office locations—five in Harmoni and two in BSD. Are you willing to relocate to any of these locations if required? choose one
Are you currently an Indonesian citizen (WNI)? choose one
Do you have a religious affiliation you’d like to share? choose one
How do you identify your gender? choose one
What is your current Gross salary (in IDR)? written answer
What is your expected Gross salary (in IDR)? written answer
If selected, how soon can you join? choose one · optional
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Please indicate if you are currently having from any of the following conditions (tick your answer): yes / no · optional
By submitting this form, you acknowledge and agree that ATI Business Group may collect, use, process, store, and retain your personal data for recruitment and hiring purposes, including background verification where necessary. Your data will be handled confidentially and will not be shared with third parties without your consent, except as required by law. Do you consent to the collection and processing of your personal data for recruitment purposes? choose one

Agent Support Specialist (Fluent in English)

Responsibilities

Qualifications

What this application asks

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