AI Adoption & Support Analyst (Senior / Junior)

TechForce is a leading Technology consulting firm in Asia Pacific. We deploy business analysts, Project Managers and Subject matter experts to large enterprise-grade data-driven projects in the Banking, Insurance and Retail industries. We specialize in data transformation and integration, data analysis and modelling to support our clients' business operations. With a diverse portfolio of projects and a commitment to innovation, we offer an exciting opportunity for aspiring subject matter experts to gain valuable experience and contribute to cutting-edge data solutions

TechForce is looking for an experienced Support Analyst/ Senior Support Architect to support enterprise AI adoption through user training, enablement, change management, and frontline support activities while promoting responsible and effective use of AI technologies.

Responsibilities

• Support the adoption and enablement of AI and digital workplace solutions across the organisation

• Deliver user training sessions, workshops, demonstrations, and coaching programmes

• Provide frontline support and guidance to end users on AI tools and digital solutions

• Assist with the creation of user guides, training materials, FAQs, and knowledge base content

• Gather user feedback and identify opportunities to improve adoption and user experience

• Collaborate with business and technical teams to resolve user issues and support rollout activities

• Promote Responsible AI, data protection, and governance best practices

• Support change management, communications, and stakeholder engagement initiatives

• Monitor adoption metrics and contribute recommendations for continuous improvement

• Act as a trusted point of contact for users throughout their AI adoption journey
  

Requirements

• Minimum 1 year of experience in IT support, user training, service desk, technology enablement, change management, or digital transformation for Analyst level candidates

• 5+ years of experience in technology adoption, training, enablement, change management, or user support for Senior Analyst level candidates

• Experience supporting or delivering training on Microsoft Copilot, Power Platform, or similar technologies is highly preferred

• Strong communication, presentation, and stakeholder management skills

• Understanding of Responsible AI, data privacy, security, and governance principles is advantageous

• Ability to simplify technical concepts for non-technical users

• Strong problem-solving skills and customer-focused mindset

• Fluent Cantonese and English communication skills are required