AI and Automation Specialist
At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in designing, building, and scaling AI and automation solutions that eliminate manual work, enhance decision-making, and improve operational efficiency across enterprise processes, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
What You’ll Do
AI & Automation Solution Delivery
- Design and implement automation solutions (RPA, workflow automation, low‑code platforms)
- Develop AI use cases (agent assist, copilots, QA automation, document intelligence)
- Build prototypes and production‑ready automation solutions
Opportunity Identification
- Identify automation and AI opportunities across business processes
- Conduct feasibility assessments and ROI analysis
- Prioritize automation pipeline in collaboration with business teams
Process & Solution Design
- Collaborate with Process Excellence teams to redesign processes for automation
- Ensure automation readiness of workflows
- Translate business requirements into technical solutions
Deployment & Lifecycle Management
- Deploy and maintain automation solutions
- Monitor performance, stability, and adoption
- Continuously optimize existing automation assets
Governance & Responsible AI
- Ensure compliance with AI governance standards
- Apply responsible AI principles
- Manage risk and ethical considerations of AI solutions
What You’ll Bring
- Experience identifying, designing, and implementing automation and AI solutions to improve business processes.
- Strong analytical, problem‑solving, and business analysis skills.
- Good understanding of process mapping, process redesign, and continuous improvement methodologies.
- Ability to translate business requirements into practical automation and AI solutions.
- Strong collaboration and stakeholder management skills, with the ability to work across business and technology teams.
- Curiosity for emerging technologies and a continuous improvement mindset.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Data Analytics, or a related field.
- Strong experience in Intelligent Automation, AI, Digital Transformation, Process Improvement, or a related field.
- Experience with workflow automation platforms.
- Experience applying Generative AI tools to business processes.
- Lean certification or Lean Six Sigma Green Belt is an advantage.
- Knowledge of Agile methodologies and data visualization tools (e.g., Power BI) is a plus.
What We Offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
- Wellness & Perks: We prioritize your well‑being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
- Work‑Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well‑being and personal time.
Location
BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)