AI & Automation Manager
About the role
AI & Automation Manager, Group IT will be leading the design, build and deployment of AI and automation solutions, including LLM-based assistants, AI agents, intelligent document processing and end-to-end workflow automation. You will integrate AI and automation with core enterprise systems, own and administer the Group's enterprise AI and automation platforms, oversee production support, develop the AI & Automation roadmap, establish AI governance policies, drive adoption across business units, manage vendors and budgets, and lead the AI & Automation team.
Key responsibilities
Design, build and deploy AI and automation solutions, including LLM-based assistants, AI agents, intelligent document processing and end-to-end workflow automation.
Integrate AI and automation with core enterprise systems, including logistics systems, ERP, WMS and Microsoft 365.
Take use cases from discovery and proof-of-concept through pilot to production rollout, on time and within budget, with clear go/no-go criteria at each stage.
Own and administer the Group's enterprise AI and automation platforms (LLM services, workflow automation tools and on-premise AI compute), including access, configuration, usage monitoring and documentation.
Oversee production support, including monitoring, error handling, incident resolution, output quality, and fallback procedures for critical automations.
Develop and maintain the AI & Automation roadmap and the AI use-case portfolio, prioritising by business value, feasibility and risk.
Develop and enforce AI governance policies covering acceptable use, data classification and human-in-the-loop review, and ensure compliance with PDPA and security standards.
Lead AI literacy, training and champion programmes to drive adoption across business units.
Manage AI vendors and consultants, the unit's budget (licences, API/token and compute costs), and reporting of realised benefits and ROI.
Lead, mentor and develop the AI & Automation team.
About you
Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Science or a related field.
At least 7 years of experience in IT, software development or systems integration, including at least 3 years delivering AI, machine learning or automation solutions in production.
At least 3 years in a team lead or managerial role.
Hands-on experience deploying generative AI / LLM solutions and workflow automation in an enterprise environment.
Strong technical grounding in prompt engineering, RAG, AI agents and tool integration (e.g. MCP), and model evaluation.
Strong technical grounding in workflow automation platforms (e.g. n8n, Power Automate, RPA tools), REST APIs and webhooks.
Strong technical grounding in Python or JavaScript, and SQL.
Good understanding of AI governance, information security and data privacy, including AI-specific risks such as data leakage, prompt injection and inaccurate outputs.
Proven ability to build business cases, manage vendors and budgets, and present to senior management.
Candidates must be willing to be based at Taman Intan, Klang