AI Automation Specialist / IT Support
About the role
The AI Automation Specialist / IT Support is responsible for providing day-to-day technical support to employees and ensuring that computers, internet connectivity, software, and internal systems operate efficiently to support business operations. This role also requires basic to intermediate proficiency in AI tools and automation, assisting in the implementation, maintenance, and support of AI-driven solutions to improve workflow efficiency and productivity. The position plays a key role in maintaining operational continuity, enhancing employee productivity, and supporting digital transformation initiatives.
Key responsibilities
Oversee day-to-day IT support operations to ensure smooth and uninterrupted business activities
Perform laptop and computer check-ups, diagnostics, maintenance, and troubleshooting
Resolve internet, network, and Wi-Fi connectivity issues
Set up, manage, and maintain Google Workspace accounts (Email, Drive, Calendar, etc.)
Install, configure, update, and maintain software and applications
Assist in onboarding new hires, including device setup, system access, account provisioning, and initial IT orientation
Perform regular file backups and provide basic system and data support
Provide technical support and assistance to approximately 30 employees
Respond promptly to IT-related concerns and service requests
Support and maintain AI-powered tools and basic automation workflows used by the organization
About you
Basic to intermediate knowledge of computer hardware, operating systems, and software
Familiarity with Google Workspace and cloud-based productivity tools
Understanding of networking fundamentals and Wi-Fi troubleshooting
Basic knowledge of, or willingness to learn, AI tools and automation platforms
Strong problem-solving, communication, and organizational skills
Ability to work independently and manage on-site IT and operational support
Good character and professional behavior in all work-related interactions
Integrity, accountability, and ethical conduct
Positive attitude, respectfulness, and teamwork-oriented mindset
Reliability, discipline, and adherence to company policies and standards