Description
Smeetz is the leading AI-powered unified commerce platform for the European leisure and entertainment industry with 200+ venues, 10+ countries, €10M raised, and a Series A in motion.
We're rebuilding operations to run on AI agents and modern automation instead of headcount. We need a sharp operator with real business sense and an AI-native instinct to own the operational backbone — HR, providers, legal, vendors, contracts — rebuild it on AI-driven workflows, and use AI to create new operational capabilities. Manages our existing Business Operations Associate.
Reports directly to the CEO. This is a delegation hire: leadership stops worrying about operations once you're in the seat. We move fast and expect the same with precision without bureaucracy.
Key responsibilities
Own operations: run the operational backbone — HR and staff management, onboarding/offboarding, provider and vendor relationships, contracts and legal coordination, debtors payments, SaaS and internal tooling. Make sure things run, contracts get signed, partners deliver.
Automate operations: rebuild each of these workflows on AI agents and modern automation. Goal: an operations function that runs on systems, not on hours — no manual work in the loop.
Lead the Business Operations Associate: line-manage and develop our existing Business Operations Associate. Coach on AI-native ways of working, prioritise their work toward the highest-leverage operations bottlenecks, and grow them as the function scales.
New AI-native capabilities: use AI to build new internal services and capabilities — inside operations and across other teams at Smeetz — that wouldn't exist without it. Spot high-leverage opportunities, prototype fast, scale what lands.
Collaborate with accounting & finance: work as a partner to the Senior Accounting & Controlling Manager — share AI tooling, automation patterns, and lessons learned from operations. Each function owns its own scope.
Adoption & enablement: make AI a habit, not a project. Train teams on Claude skills, prompts, and workflows. Document what works, retire what doesn't.
Requirements
3+ years in operations, business operations, chief-of-staff, or similar generalist roles in a SaaS or scale-up environment
Strong business acumen — understands how a company actually runs: people, vendors, contracts, cash, customers
Hands-on experience building AI agents (Anthropic Claude or equivalent), prompt engineering, and modern automation platforms (n8n, Make, Zapier, Notion)
Comfortable enough with data and basic scripting to build and debug automations end-to-end (Python, JS, or SQL a plus, not required)
SQL competence (BigQuery a strong plus); experience integrating with SaaS APIs (HubSpot, Notion, Slack, billing systems)
Experience spanning HR, legal, providers, and finance operations — or the appetite to own all of them
Full professional English. French, Spanish, or German a plus
SaaS or scale-up experience a plus; finance or operations domain exposure a plus
Personal attributes
Operator: defaults to ownership. Things get done because you're in the seat.
Business-minded: reads a P&L. Understands customers, providers, and people. Prioritises by impact, not effort.
AI-native: lives inside Claude and agents. Sees AI as leverage, not a side project.
Coach: develops the people around you. Makes the team around you faster and more AI-fluent.
Builder: ships in days, not quarters. Prototypes and iterates fast.
Pragmatic: picks the simplest tool that works. No over-engineering, no hype-chasing.
Independent: self-directed, communicates outcomes not status updates.
Trustable: leadership delegates operations to you and stops worrying.
Benefits
High-impact mandate from the CEO to automate the company, working alongside the Senior Accounting & Controlling Manager
Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities
Modern tooling stack (QuickBooks, Notion, n8n, Anthropic Claude, etc.)
International exposure across CH, UK, FR, US, ES, etc.