AI Chatbot Product Manager
Summary
Owns the AI chatbot platform for customer support, building knowledge bases, chat flows, and ticketing while using big data to train models and improve CS efficiency.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.) Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc. Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives. Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
Bachelor degree or above. Must have product design experience in CS bot. Have a good communication skills with multiple stakeholders. Process strong data analysis and user insight skills. Excellent problem solving and analytical skills.
Why Binance
Shape the future with the world's leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.) Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc. Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives. Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
Bachelor degree or above. Must have product design experience in CS bot. Have a good communication skills with multiple stakeholders. Process strong data analysis and user insight skills. Excellent problem solving and analytical skills.
Why Binance
Shape the future with the world's leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.