AI Customer Service Training Officer
About the Role
Blue Wave New Energy is looking for an AI Customer Service Training Officer to help build and continuously improve its AI-powered customer service system — organizing knowledge, optimizing AI responses, improving prompts, and ensuring the AI assistant provides accurate, professional, and helpful answers to customers.
Key Responsibilities
- Build, maintain, and improve the company's AI knowledge base
- Create and optimize FAQs, SOPs, and customer service content
- Design, test, and refine prompts to improve AI response quality
- Review customer conversations and identify areas for AI improvement
- Organize product information, policies, and processes into structured AI knowledge
- Work with Customer Service, Sales, Technical, and Operations teams for accuracy
- Test AI performance regularly and implement data-driven improvements
- Update AI knowledge with new products, promotions, or policies
- Document optimization work and report progress to management
Requirements
- Diploma or Bachelor's Degree in any discipline
- Basic familiarity with AI tools (ChatGPT, Gemini, Claude, or similar)
- Strong logical thinking and problem-solving skills
- Good organizational and documentation abilities
- Ability to learn new products and business knowledge quickly
- Self-motivated, responsible, and detail-oriented
- Willing to work full-time from the Lagos office
- Experience with chatbots, AI tools, prompt engineering, or knowledge base management is preferred
- Experience in customer service, operations, content management, or technical support is preferred
- Basic knowledge of automation tools, APIs, or Python is an advantage but not required
Application Closing Date
30th September, 2026
How to Apply
Send your CV to hr@bluewave.top using the Job Title as the subject of the email.