AI Engineer
Summary
Drive AI initiatives to automate client support, KYC, payments, and risk operations in a fintech setting, collaborating with teams to deploy scalable solutions.
Role Overview
We are hiring a senior AI Strategist to support the transformation of Operations and Customer Service functions, including Client Support, KYC/onboarding, payments, Risk Operations, and Back Office processes. The role focuses on identifying high‑impact opportunities where AI can improve service quality, response efficiency, client satisfaction, and operation scalability. The successful candidate will work closely with internal AI teams and external vendors to deliver practical, scalable solutions that enhance both client experience and internal efficiency.
Key Responsibilities
Define and drive AI initiatives across Operations & Customer Service, aligned with business and service excellence goals.
- Identify and prioritize use cases across:
- Client support automation and resolution efficiency
- KYC, onboarding, and verification process
- Payment operations and transaction monitoring
- Complaint handling and service recovery
- Internal workflow automation and productivity
Translate business needs into structured execution plans, including:
- Solution design (in collaboration with AI team)
- Vendor evaluation and selection
- Implementation roadmap
Work as a subject matter expert, taking full ownership of execution and delivery with minimal supervision.
Work closely with internal stakeholders including AI, data, compliance, risk, product, and engineering teams.
Manage external AI vendors and service provider, including performance tracking and delivery quality.
Oversee full lifecycle delivery from concept through deployment and continuous optimization.
Drive adoption of AI tools and workflows with customer service and Operations teams.
Establish frameworks for knowledge management, process standardization, and service automation.
Required Experience
3-5 years of hands‑on experience in AI development.
Background
- Customer Service / Client Support
- Operations / Back Office
- KYC / Onboarding / Compliance Operations
- Payments / Transaction Operations
Demonstrated experience in service quality improvement, process optimization, and operational efficiency.
Desired Skills
- Strong understanding of client service workflows in brokerage environments.
- Operational risks, compliance requirement and client life cycle processes.
- Practical experience using AI tools to improve service delivery, automation, or operational workflows.
- Ability to work across business and technical teams and drive implementation through to completion.