AI Knowledge Architect
Summary
Designs and maintains the product knowledge graph that powers AI-driven search, Q&A, and chat for an online retail group.
Super Retail Group seeks an AI Knowledge Curator to shape how customers discover products and get support across AI channels. You will capture and structure knowledge, govern accuracy, and power AI search, Q&A and conversational interfaces.
You will collaborate with content standards and engineering teams to align taxonomy and structured data, using insights to prioritise improvements and boost customer experience across the business.