AI Native Content Strategist

Who We Are

Building the AI-first frontier enterprise.

We are a global technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)

• We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

• We are robust and resilient (100% independent, 0 debt, founded 2009)

• We are AI-native professionals who invest in what we believe and work as a collective intelligence

• We are positive, courageous and deliver at the leading edge.

Your Role

As a Lead Content Ops & Conversational AI, you will define and scale the Content Operations practice, transforming content into a strategic, reusable, and AI-powered infrastructure across all customer touchpoints.

• Define and implement the Content Ops model, including governance, voice & tone frameworks, and content standards

• Design and scale omnichannel conversational systems (chatbots, voice, messaging, email, in-product experiences)

• Build and manage modular, reusable conversational flows aligned with user journeys and business goals

• Establish semantic QA frameworks to ensure consistency, accuracy, and brand alignment across channels

• Design and optimize end-to-end content workflows, integrating Product, Marketing, CX, and Engineering

• Define and manage tooling architecture, including conversational platforms and content automation tools

• Leverage AI/NLP and LLMs to design, generate, and optimize conversational experiences

• Train, fine-tune, and evaluate language models and conversational systems

• Integrate platforms such as Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, Sendgrid

• Define and track OKRs and KPIs, including comprehension rates, resolution rates, engagement, and conversion

• Drive content personalization and automation strategies at scale

• Act as a strategic bridge between Product, Marketing, Data, and Engineering teams

• Influence stakeholders and scale adoption of Content Ops practices across the organization

Who You Are

• Proven experience in Content Ops, Conversational Design, or CX/UX Writing at scale

• Strong experience designing conversational experiences across multiple channels

• Hands-on experience with NLP, LLMs, or AI-driven content systems

• Experience with conversational tools such as Voiceflow, Dialogflow, Rasa, or similar

• Familiarity with CRM/engagement platforms (Braze, Twilio, Sendgrid)

• Strong understanding of content lifecycle, governance, and modular content systems

• Experience defining voice & tone systems and content guidelines

Soft Skills

• Strong strategic communication and storytelling mindset

• High level of empathy and user-centric thinking

• Ability to facilitate cross-functional collaboration

• Strong systems thinking applied to content ecosystems

• Comfortable making decisions in complex and ambiguous environments

AI-Native Engineering (Core Expectation)

• Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:

• Code scaffolding and refactoring

• Code generation and optimisation

• Test-cases and documentation generation

• Build applications through AI-driven development practices, including:

• AI-assisted debugging and troubleshooting

• Intelligent code completion and pattern recognition

• Automated documentation generation

• Apply prompt engineering best practices for reliable, repeatable engineering outcomes.

• Validate GenAI output (determinism checks, guardrails, fallback logic).

More About PALO IT

Our clients include some of the world’s most successful companies. We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects (including Gen-e2™)

• Knowledge sharing

• Personalized training via PALO IT Academy

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.