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AI Native, Outbound Call Specialist

As an Outbound Call Specialist at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you’ll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction.

Responsibilities include:

Conduct quality phone reviews

  • Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
  • Meet minimum word count for published reviews
  • Meet required metric for dials and reviews

Monthly/Weekly expectations

  • Prepare Calling report on assigned days
  • Update Review Center Dashboard on assigned week
  • Complete Monthly Recording highlights for auditing and performance management

Maintain reporting

  • Ensure accurate daily reporting for transcription & moderation
  • Correct/update needed contact information to ensure timely transcription/moderation

Requirements

  • High school diploma
  • Strong phone/verbal communication
  • Ability to multitask - Active listening while updating record
  • Basic Google Drive applications
  • Customer focus and adaptability to different personality types
  • Ability to perform repetitive work on a daily basis
  • Obsessed with ensuring an exceptional customer experience - for both internal and external customers

Benefits

Why You’ll Love Working Here

At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Resume, Cover letter, Are you currently eligible to work in the United States of America?, Do you now or in the future require visa sponsorship to continue working in the United States?, Have you ever worked for ConsumerAffairs? If yes, what was your position, and what dates were you employed?, Have you ever been terminated from employment or asked to resign by an employer? If yes, please describe., Do you belong to any professional, trade, business, or civic organizations related to the position in which you are applying? If yes, please list., Do you have any industry certifications relevant to this position? If yes, please describe., What are your salary expectations for this position?, How did you hear about us?, Do you have a Non-Compete and/or Non-Solicit from a current employer or competitor? *** Please note, this will NOT determine disqualification., I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability.***Please note that as part of our application process, final candidates will be asked to arrange personal reference calls with former supervisors, and others that we may choose to speak with.

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