AI Platform Engineer

🚀 We’re hiring | AI Platform Engineer 🚀

At Empa‑T, we believe that Artificial Intelligence becomes truly impactful when it is scalable, secure, and designed to solve real business challenges.

We are looking for an AI Platform Engineer to join an international project within the Banking / Insurance sector, contributing to the development, administration, and evolution of a Conversational AI Platform designed to support AI-powered use cases across multiple countries.

This role is part of a Data & AI environment focused on building robust, industrialized, cloud-native solutions, including internal RAG-based tools, bot widgets, APIs, data pipelines, and secure AI services.

Key Responsibilities

• Contribute to the run and change activities of a Conversational AI Platform
• Support the onboarding of new AI use cases across different countries and business areas
• Work closely with Tech Leads, Product Owners, Business Analysts, and Data & AI teams to understand business needs and translate them into technical solutions
• Develop and support APIs, RAG-based components, data pipelines, and data preparation processes
• Build and maintain data pipelines using orchestration tools such as Airflow
• Support data preparation and indexing activities using technologies such as Elasticsearch
• Contribute to the integration of new AI tools, bot providers, and platform capabilities
• Create and manage environments for new use cases and support their deployment
• Draft technical playbooks and documentation to accelerate onboarding and deployment processes
• Monitor existing bots and follow up on incidents, ensuring stability, performance, and continuous improvement
• Collaborate with DevOps, MLOps, AIOps, Data, QA, and Security teams to ensure smooth integration and delivery
• Participate in Agile ceremonies such as sprint planning, backlog reviews, daily stand-ups, sprint reviews, and retrospectives
• Troubleshoot complex technical issues and propose solutions to improve platform reliability
• Identify technical debt and contribute to plans for remediation and platform optimization
• Support vulnerability management and ensure security best practices at application, dependency, and infrastructure levels

Skills & Experience

• +5 years of experience in software development or platform engineering
• Strong programming skills in Python
• Experience with API development and API management
• Experience with Data & AI pipelines
• Hands-on experience with orchestration tools such as Airflow
• Experience with data preparation, indexing, or search technologies such as Elasticsearch
• Knowledge of RAG concepts and Conversational AI platforms
• Experience with API Management tools such as Apigee or similar
• Experience with DevOps and CI/CD tools
• Knowledge of security best practices and secure development principles
• Understanding of the data lifecycle and how user feedback can drive continuous improvement
• Experience working in complex, international, distributed, and highly secured cloud environments
• Ability to troubleshoot technical issues and ensure application stability and performance
• Experience with scripting and automation, such as Shell scripting, is a plus
• Experience designing or developing applications based on microservices architecture is a plus
• Fluency in English

Location

Lisbon – Hybrid (3x/office)

Why Empa‑T?

At Empa‑T, we value empathy, integrity, and collaboration.

We work on impactful projects in innovative and international environments, where technology, people, and continuous learning are part of our DNA. Join us and contribute to AI-driven solutions that help organizations deliver smarter, more secure, and scalable digital services.

🧡 Be part of a team where AI, data, and technology evolve together.