AI & Process Automation Specialist

Expectation:

Seeking a hands-on professional with 2-3 years of experience in Power Automate, AI tools, and business process automation, with strong problem-solving skills and a focus on improving efficiency through practical automation solutions. Must be willing to work in Dubai, UAE.

** Immediate joiners preferred**

Roles and Responsibilities

A. Business Process Automation

• Identify, analyse and document repetitive and manual processes across HR, Finance, Sales, Procurement, Logistics, Warehousing, Terminal Operations and Administration.
• Develop and implement automated workflows to reduce manual intervention, paperwork, follow-ups and process delays.
• Map existing processes, identify bottlenecks and recommend opportunities for digital transformation.
• Develop solutions for automated approvals, notifications, reminders, data collection, reporting and task allocation.
• Work with department heads and process owners to ensure automation solutions meet business requirements.

B. Microsoft Power Platform & Workflow Automation

• Design, develop and maintain automated workflows using Microsoft Power Automate, including cloud flows and desktop automation where appropriate.
• Develop business applications and digital forms using Microsoft Power Apps.
• Create automated dashboards, reports and visualisations using Microsoft Power BI.
• Use Microsoft Forms, SharePoint, Microsoft Lists, Excel, Outlook and Teams to build integrated business workflows.
• Explore Microsoft Copilot and Copilot Studio to develop AI assistants, automate routine tasks and enable employees to access information more efficiently.
• Integrate applications using APIs, webhooks and connectors wherever feasible.
• Automate document generation, data extraction, approvals, email notifications and information transfer between systems.

C. Artificial Intelligence & Generative AI

• Implement practical AI solutions using tools such as Microsoft Copilot, ChatGPT and other approved AI platforms.
• Develop AI assistants for internal FAQs, policy queries, document analysis, information retrieval and routine employee or business support.
• Use AI to summarise emails, documents, meeting notes, reports and business correspondence.
• Explore AI-assisted data extraction from quotations, purchase orders, invoices, contracts and other business documents.
• Develop reusable AI prompts and workflows for standard business activities.
• Evaluate new AI tools and recommend solutions based on business value, implementation effort, security and cost.

D. ERP, HRIS & Business Application Integration

• Identify automation opportunities within existing systems, including SAP ERP, HRIS, recruitment platforms and other business applications.
• Automate data entry, data validation, report generation and information exchange between applications wherever supported.
• Work with IT and system vendors to understand integration capabilities and implement secure, maintainable solutions.
• Develop exception alerts and automated reports for operational, financial and administrative activities.
• Ensure automated workflows are properly documented and can be maintained as business requirements evolve.

E. Department-Specific Automation Initiatives

The specialist will work across departments to develop solutions such as:

• HR: Recruitment tracking, interview scheduling, onboarding and offboarding workflows, employee document management, attendance alerts, training coordination and HR reporting.
• Finance: Invoice processing support, payment reminders, approval workflows, expense reporting and automated reconciliations where system access permits.
• Sales: Lead tracking, customer follow-up reminders, sales pipeline reporting, quotation workflows and customer activity summaries.
• Procurement: Purchase requisition approvals, quotation comparisons, purchase order tracking, vendor document management and delivery reminders.
• Logistics & Operations: Shipment status notifications, delivery tracking, document control, stock alerts and operational reporting.
• Management Reporting: Automated departmental dashboards, KPI reports, exception alerts and periodic management summaries.

F. Governance, Security & Continuous Improvement

• Maintain documentation of workflows, system configurations, business rules and exception-handling procedures.
• Ensure automation solutions follow company policies on confidentiality, data protection, access control and information security.
• Avoid exposing confidential employee, customer, supplier or financial information to unauthorised AI tools.
• Monitor the performance and reliability of deployed automations and resolve errors or workflow failures.
• Track the business impact of automation initiatives through time saved, reduced errors, shorter turnaround times and cost efficiencies.
• Provide training and user support to employees adopting new digital tools.
  

Required Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, Software Engineering, Data Analytics or a related discipline.
• 2-3 years of hands-on experience in workflow automation, business process automation, low-code development or AI-enabled business solutions.
• Practical experience with Microsoft Power Automate is essential.
• Working knowledge of Microsoft 365 applications, particularly Excel, Outlook, SharePoint, Teams and Forms.
• Experience with Power Apps, Power BI and Microsoft Copilot or Copilot Studio is highly desirable.
• Practical exposure to generative AI tools such as ChatGPT or Microsoft Copilot for business use cases.
• Understanding of APIs, webhooks, JSON, data formats and application integration.
• Ability to analyse business processes and convert requirements into working automation solutions.
• Experience with SAP, HRIS, CRM or other ERP systems will be an advantage.
• Relevant Microsoft certifications in Power Platform, Azure or AI are desirable but not mandatory.

4. Key Skills & Competencies

• Strong analytical and problem-solving skills.
• A practical, hands-on approach to implementing technology solutions.
• Curiosity about emerging AI tools and the ability to learn new platforms quickly.
• Ability to understand business requirements and communicate with non-technical stakeholders.
• Good project management, documentation and troubleshooting skills.
• Ability to manage multiple automation projects and prioritise based on business impact.
• A continuous-improvement mindset, with a focus on measurable results.