AI Product Manager [CCP for ICT Professionals]

Location: Singapore

Job Type: Full-time / Contract

Job Description:

The AI Product Manager will lead the development and evolution of a modular business operations platform serving SMEs, associations, and community organisations. The role focuses on identifying practical opportunities to applyAI and digital technologies across recruitment, HR, client/community management, procurement, and operational workflows.

Key Responsibilities:

· Define and maintain the product roadmap, prioritising features based on customer needs, business value, and opportunities for AI-enabled automation.

· Conduct customer and stakeholder discovery to identify workflow challenges and translate them into product requirements and AI use cases.

· Define functional requirements, user journeys, acceptance criteria, and expected outcomes for new product andAI-enabled features.

· Work closely with software engineers, UX designers, and data/AI specialists to design, develop, test, and release product enhancements.

· Evaluate opportunities to applyAI capabilities such as intelligent recommendations, automation, content generation, information extraction, and decision support.

· Support testing and validation of AI-enabled features, including usability, output quality, business relevance, and operational effectiveness.

· Monitor product usage, customer feedback, and relevant product metrics to identify opportunities for continuous improvement.

· Coordinate product releases and adoption activities to ensure new capabilities are introduced effectively to customers.

· Contribute to product pricing, packaging, positioning, demonstrations, and go-to-market activities.

· Support customer-facing and sales teams by providing product expertise during solution discussions and demonstrations.

· Ensure product development considers appropriate data privacy, security, governance, and responsible AI principles.

Requirements:

· 6–8 years of experience in business development, business transformation, digital solutions, consulting, product-related, or similar customer-facing roles.

· Strong understanding of business processes and how organisations transition from manual or fragmented workflows to more structured digital solutions.

· Experience engaging customers and stakeholders to understand business requirements and identify improvement opportunities.

· Strong interest in developing competencies in product management, AI-enabled solutions, and data-driven product development.

· Ability to translate business challenges into structured product requirements and practical digital solutions.

· Strong communication, analytical, stakeholder management, and problem-solving skills.

· Comfortable working with cross-functional teams including engineering, UX, sales, and business stakeholders.

· Experience with SaaS, enterprise software, digital transformation, or AI-related projects will be advantageous.

Key Development Areas

The role will require structured development in areas including:

· AI product management and AI use-case identification

· Product roadmap and lifecycle management

· Product discovery and requirements definition

· Data and AI concepts for business applications

· AI feature testing and evaluation

· Product analytics and adoption measurement

· Responsible AI, data privacy, and governance

· Agile product development and cross-functional delivery