AI Product Manager

Role Overview

We are seeking an AI Product Manager to lead the design and delivery of intelligent transaction tools, customer service solutions and compliance automation products.

Key Responsibilities

• Define the product strategy, roadmap and success metrics for AI-powered products.
• Identify suitable AI use cases across customer service, operations, risk management and internal productivity.
• Convert business needs into clear product requirements and user journeys.
• Coordinate engineering, data, design, operations and control functions throughout the product lifecycle.
• Design human-review, exception-handling and feedback mechanisms for AI outputs.
• Monitor product adoption, response quality, operational efficiency and user satisfaction.
• Conduct market research and evaluate relevant AI technologies and service providers.
• Ensure AI products meet internal standards for privacy, security, transparency and responsible use.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems or a related field.
• Experience managing technology, data or AI-enabled products.
• Strong understanding of product discovery, requirement definition and agile delivery.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical, problem-solving and project management skills.
• Professional working proficiency in English.

Preferred Qualifications

• Experience with AI agents, large language models, intelligent customer service or process automation.
• Experience in financial technology, payments, risk management or real-time transaction products.
• Familiarity with model evaluation, data privacy and AI governance.
• Experience launching products for international users.