AI Strategy & Operations Senior Manager

You'll play a critical role in helping scale and operationalize AI across the enterprise, sitting at the intersection of AI, product, engineering, operations, and business transformation. You do not need to be a hands-on AI engineer or researcher — instead, you'll bring structure to ambiguity, drive alignment across senior stakeholders, coordinate complex initiatives, and ensure teams execute effectively against strategic priorities. You'll partner closely with AI Software Engineering, AI Product Management, and AI Platform Engineering, as well as Security, Platform Engineering & Operations, Product Engineering, Data, Finance, and other business stakeholders to translate strategic goals into executable programs and help teams deliver outcomes at scale.

Responsibilities

• Partner with the AI Engineering team to operationalize and execute strategic AI priorities
• Coordinate organizational priorities, operating rhythms, planning processes, and cross-functional execution
• Drive alignment and coordination across Corporate Technology teams and business stakeholders
• Establish scalable operational mechanisms for roadmap planning, prioritization, executive reporting, portfolio management, governance reviews, and delivery tracking
• Ensure AI initiatives remain aligned to business priorities, resource constraints, and organizational goals
• Coordinate complex, cross-functional AI programs spanning multiple teams and delivery timelines
• Prepare executive-level communications, updates, presentations, and operational reviews
• Identify organizational bottlenecks and execution gaps and drive resolution plans
• Influence and coordinate AI product roadmaps, prioritization processes, and operational rollout plans
• Partner with AI Product Management and engineering leadership to scope and prioritize initiatives
• Support development of business cases, prioritization frameworks, implementation plans, and success metrics
• Define operational KPIs and measurement frameworks tied to adoption, productivity, and business value
• Coordinate post-launch operational processes including adoption tracking and enhancement planning
• Drive organizational consistency in how AI initiatives are planned, governed, and executed
• Support leadership in balancing short-term execution with long-term strategic initiatives
• Identify and operationalize opportunities to leverage AI and emerging technologies across the business
• Partner with leaders across marketing, operations, customer experience, product, engineering, and finance to identify AI-enabled transformation opportunities
• Coordinate pilots, proof-of-concepts, and experimentation initiatives
• Evaluate external vendors, strategic partners, and consulting opportunities
• Develop prioritization frameworks to identify high-value AI opportunities
• Support change management, communication planning, and adoption efforts for scaled AI initiatives
• Operationalize hackathons, innovation sprints, and AI enablement programs

Requirements

• 6+ years of experience across strategy, operations, consulting, transformation, program management, product operations, or technology leadership roles
• Strong experience managing large-scale cross-functional programs in complex technology organizations
• Strong organizational and project management skills to manage multiple complex workstreams simultaneously
• Proven ability to drive alignment, execution, and accountability across diverse stakeholder groups
• Experience supporting executive leadership teams through strategic planning, operational reviews, and organizational transformation
• Ability to influence without direct authority and build trusted relationships across technical and non-technical teams
• Comfortable operating in fast-moving, highly ambiguous environments with evolving priorities
• Genuine curiosity about AI and ability to ramp quickly in a fast-moving space
• Background in management consulting, technology strategy, PMO leadership, transformation offices, or high-growth technology environments strongly preferred

Benefits

• Health plans including fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• 14 paid company holidays
• Paid personal time off
• Life insurance
• Disability insurance
• Stock program participation