AI Support Operations Lead
Position Title: AI Support Operations Lead Employment Type: Full Time Salary USD: Up to 3,000 inclusive depending on experience and qualifications Benefits: company resources (laptop, mouse, etc), one-time office setup allowance of 250 USD after probation and salary incentive Job Location: Remote (Home – Based) About the Client: A global HR tech and payroll solutions provider driving digital transformation and seamless workforce management worldwide. Job Description: • Design, develop, and deploy AI-driven support systems for ticket triage, routing, and automated resolution • Build, manage, and continuously optimize knowledge bases and training datasets to improve AI accuracy and performance • Develop real-time analytics dashboards and automate support workflows, including SLA monitoring and reporting • Collaborate with engineering and cross-functional teams to translate root cause analyses into scalable AI automation solutions
• Open to APAC-based candidates, 45 years old and below • Minimum 3 years in AI/ML engineering, support automation, or data engineering • Proven experience building AI-powered support tools such as chatbots, NLP categorization, and auto-resolution systems • Strong knowledge of AI-driven automation, workflow optimization, and support operations systems