AI Transformation Manager

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. They include support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

We are investing in Enterprise AI and Automation. While the central Enterprise AI Platform team provides the technology, governance and engineering capabilities, this role ensures the business identifies the right opportunities, designs valuable AI solutions, and successfully adopts them. The AI Transformation Manager will become the focal point for AI-driven business transformation across GTM.

Key Responsibilities:

• Identify high-value AI and automation opportunities across CRM, VIP, Customer Support, Fraud & Risk, Payments, BI, Professional Services, Content and Operations.
• Own the AI demand intake process, including business cases, prioritization, ROI assessment and stakeholder alignment.
• Act as Product Owner for business AI initiatives, defining scope, requirements, user stories and acceptance criteria.
• Design business AI Agents, workflows and reusable AI Skills; maintain the GTM AI Skills & Agent catalogue.
• Produce functional specifications for new AI Skills and Agents and collaborate with the Enterprise AI Platform team throughout delivery.
• Validate delivered solutions against business requirements and coordinate business UAT.
• Drive adoption through communication, training, documentation and change management.
• Measure business impact including efficiency gains, revenue uplift, quality improvements, adoption and ROI.
• Maintain the AI initiative roadmap and provide regular executive reporting.
  

Requirements:

• 5+ years of experience in Operations, Product Management, CRM, Business Analysis, Process Improvement or a similar business function.
• Demonstrated experience leading cross-functional initiatives and organisational change.
• Strong analytical, problem-solving and critical thinking skills.
• Experience defining business requirements, user stories and acceptance criteria.
• Good understanding of Agile delivery methodologies.
• Experience working with Jira and Confluence.
• Excellent stakeholder management and communication skills.
• Hands-on experience using Generative AI tools (e.g. ChatGPT, Claude, Gemini, Microsoft Copilot) to improve business processes or productivity.
• Strong understanding of LLMs, AI Agents, prompt engineering, workflow automation and human-in-the-loop design.
• Ability to translate business needs into AI solution requirements.
  

Preferred Experience

• Experience in the iGaming industry.
• Experience with workflow automation platforms (Power Automate, n8n, Make, Zapier or similar).
• Business-level understanding of APIs, integrations and enterprise systems.
• Experience measuring business value and ROI from technology initiatives.

Core Competencies

• Business-first mindset with strong commercial awareness.
• Curiosity and passion for AI and emerging technologies.
• Systems thinking and ability to simplify complex problems.
• Strong facilitation and influencing skills.
• Bias for action and continuous improvement.
• Ability to operate in fast-changing environments.

Our reward to you is:

• Competitive remuneration package and social benefits.
  
• Food vouchers.
  
• Premium Health Insurance coverage.
• Discount on Multisport / CoolFit card.
  
• Free snacks and beverages in the office and Happy Hour on Fridays.
• Friendly environment with colleagues ready to share their experience.
• Team-building events and activities.
• Great office locations.

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!