AIR ERP Support Analyst

Job Title\: ERP Support Analyst

Location\: Warton - 3 days a week on site

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Referral Bonus\: £1000

Grade\: E

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your line manager, you can contact your HRBP.

PLEASE NOTE\: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

Job Description\:

Join a team at the heart of BAE Systems’ digital operations, supporting critical AIR ERP and extended IT services that help keep the business running efficiently and effectively. In this role, you’ll work across a modern enterprise technology environment, supporting platforms such as Infor LN, ION, Bizagi and EAM, while using tools including ServiceNow and Jira to resolve issues, improve services and ensure a seamless user experience.

Working with a wide range of stakeholders, you’ll contribute to the reliability, performance and continuous improvement of key business systems that support vital programmes across the organisation. This is an opportunity for you to develop knowledge in enterprise applications, service management and business-critical technologies, while building valuable relationships and gaining exposure to large-scale digital transformation and continuous improvement goals within BAE Systems.

Core duties\:

• Applying established Service Desk experience to triage, investigate and resolve incidents and problems within the AIR ERP support environment.
• Overseeing user queries and service requests through to resolution, ensuring a high level of customer service and stakeholder engagement.
• Investigating multi-layered issues with end users, gathering information and coordinating with support teams to achieve effective outcomes.
• Supporting user account administration activities, ensuring requests are processed accurately and in line with governance requirements.
• Contributing to Continuous Service Improvement targets, helping to enhance service performance, efficiency and user experience.
• Producing service updates and supporting service reviews, change activities and operational governance across business-critical ERP systems.

Essential Skills\:

• Demonstrable Service Desk or IT Support experience, managing incidents, service requests and user enquiries in a structured environment
• Good understanding of Incident and Problem Management processes, with experience driving issues through to resolution
• ITIL v3 or ITIL 4 certification, or demonstrable experience applying IT Service Management best practices
• Hands-on experience using ServiceNow, Jira or similar ticketing systems to manage workloads and service performance
• Ample stakeholder communication and investigation skills, gathering requirements and collaborating with technical and business teams

The Air Procurement Governance Team\:

Supporting the protection of critical programmes, technologies and supplier networks, this team helps strengthen the security and resilience of a highly detailed global supply chain. Working closely with suppliers, programme teams and security specialists, the team assesses risks, drives compliance and enables secure collaboration, ensuring innovative and strategically important defence programmes can be delivered with certainty and trust.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive\:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date\: 30th October 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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