Air Export Customer Service Senior Officer

Responsibilities:

• Coordinate with destination and customer for shipping instruction

• Booking of flights with procurement team.

• Arrange shipments collection with customers and Traffic Team

• Basic knowledge on cargo commodity as per IATA rules and regulation

• Track and monitor shipments status and inform customer accordingly

• Maintain good relationships with both internal and external stakeholders

• Handle all customers' enquiries timely and effectively

• Work closely with internal operations to meet customers' requirements

• Ensure compliance with customers Standard Operating Procedures

• Ensure all data are updated correctly in system

• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

• Monitors progress to achieve month end targets

• Work with billing team to close off jobs and issue invoice

• Take charge of supplier's invoice disputes

• Take lead in issue resolutions

• Implement improvements to enhance service capability within the team

• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent

• At least 3 - 4 years of experience in Airfreight and familiar with export process

• Good understanding of Incoterms 2010

• Self-discipline, initiative, responsible and independent in a fast-paced environment

• A good team player with good interpersonal and communication skills

• Flexible / Adaptive to changes

• Meticulous to details