AIR FREIGHT AGENT
The Air Freight Agent will play a key role in coordinating air freight operations related to perishable and temperature-controlled cargo. This position involves managing the logistics of incoming and outgoing shipments, maintaining accurate records, and providing exceptional customer service. The ideal candidate will be proactive, detail-oriented, and able to perform efficiently in a fast-paced environment. The Air Freight Agent will also collaborate with internal teams and external partners to ensure smooth and compliant cargo movement.
Key Responsibilities:
- Coordinate the booking and documentation of incoming and outgoing air freight shipments, ensuring compliance with temperature control and regulatory requirements.
- Monitor the status of shipments, proactively addressing delays, disruptions, or issues related to temperature control.
- Communicate professionally with customers, colleagues, and external partners to provide updates and resolve issues.
- Maintain accurate records of shipments, including airway bills, customs documentation, and temperature logs.
- Provide excellent customer service by responding to inquiries promptly and addressing customer needs efficiently.
- Prepare and verify shipping documents, including bills of lading, invoices, and packing lists.
- Track and trace cargo to ensure timely delivery, reporting discrepancies as necessary.
- Collaborate with warehouse and trucking teams to coordinate cargo handling and delivery schedules.
- Conduct routine administrative tasks such as filing, data entry, and updating shipment records in the system.
- Support the Air Freight Manager with daily operational tasks as needed.
- Follow safety protocols and ensure compliance with company policies and industry standards.