Air Freight Export Account Manager

The Air Freight Export Account Manager is responsible for managing and growing key customer accounts within the air export division, with a focus on perishable freight. This role involves overseeing the end-to-end export process from a client perspective, ensuring service excellence, driving revenue growth, and maintaining strong relationships with airlines and customers. The position requires a balance of operational knowledge, commercial acumen, and customer engagement to achieve business objectives and profitability targets.


Key Responsibilities:

• Serve as the primary point of contact for assigned export customers, ensuring high levels of satisfaction and service delivery.
• Manage air export shipments from booking through final departure, ensuring alignment with customer requirements and expectations.
• Build and maintain strong relationships with customers, airlines, and key partners.
• Negotiate and manage customer and airline rates to ensure competitive pricing and profitable margins.
• Identify opportunities to grow existing accounts and expand business volume.
• Proactively address customer concerns, resolve issues, and provide effective solutions.
• Coordinate closely with operations teams to ensure smooth execution of shipments and service commitments.
• Monitor shipment performance and provide customers with updates, reports, and insights.
• Analyze revenue, profitability, and account performance to identify growth and improvement opportunities.
• Collaborate with internal teams to optimize processes, improve efficiency, and reduce costs.
• Ensure compliance with all export regulations and company policies, including TSA and international shipping requirements.
• Prepare regular reports on account performance, forecasts, and market trends for management.
• Stay informed on market conditions, capacity trends, and pricing to remain competitive.