Air Freight Import Supervisor

We are seeking a motivated and detail-oriented Air Freight Import Supervisor to support and oversee daily Air Freight Import operations in Los Angeles. This role focuses on hands-on operational supervision, team coordination, and maintaining high service standards for perishable goods. The ideal candidate will have experience in air freight logistics, particularly with perishables, and strong organizational and customer service skills.

Key Responsibilities

• Operational Supervision: Oversee day-to-day air freight import activities, including coordinating pickups from cargo airlines using reefer trucks, transporting goods to refrigerated warehouses, and assisting with USDA inspections, customs clearance, and documentation.
• Team Coordination: Supervise and support a team of import specialists, coordinators, and warehouse staff to ensure efficient workflows, regulatory compliance, and timely delivery or pickup coordination.
• Customer Coordination: Serve as a point of contact for customers (importers), assisting with delivery and pickup arrangements and resolving issues promptly to maintain service quality.
• Support Business Development: Assist in maintaining relationships with existing clients and support outreach efforts to identify new opportunities in perishable cargo segments such as seafood, pharmaceuticals, or specialty foods.
• Process Improvement: Identify opportunities to improve operational efficiency and support the implementation of best practices for handling temperature-sensitive cargo.
• Compliance and Quality Control: Ensure adherence to USDA, FDA, customs, and international trade regulations; monitor proper handling procedures to maintain product integrity.
• Performance Tracking: Monitor daily operational metrics such as on-time performance and service accuracy; report issues and trends to management.
• Issue Resolution: Address operational challenges and escalate complex issues as needed to minimize disruptions in the supply chain.