Air Freight Operations Executive (East / Office Hours Including Weekend) [EL]

Air Export Operations

• Coordinate end-to-end air export shipments from booking confirmation through final flight departure.
• Arrange cargo collection, consolidation, palletization, and warehouse operations to ensure efficient shipment handling.
• Prepare, review, and verify export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export permits.
• Liaise with airlines, ground handling agents, transport providers, customers, and overseas offices to facilitate smooth shipment execution.
• Monitor shipment progress and ensure timely departures in accordance with customer requirements.
• Resolve shipment exceptions and provide proactive updates to customers.

Customer Service

• Respond promptly to customer inquiries regarding shipment schedules, documentation, and shipment status.
• Ensure service quality and operational KPIs are consistently achieved.
• Build and maintain strong relationships with customers and business partners.
• Perform other ad hoc duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270