Air Import Customer Service Specialist

The successful candidate in this position will possess key skills and experience which include knowledge of international import ocean transportation. This position requires excellent organizational skills with the ability to multi-task along with the knowledge to produce accurate workflow in a fast-paced, high-pressure freight forwarding operations environment while positively contributing to the success of the team. The role will mainly focus on service to our air import customers but may assist with other import operations as needed.

QUALITIES

• Ethical with sound judgement
• Possess a passion to help team members
• Detail-oriented
• Reliable, follows through
• Balances team’s needs with goals of organization
• Outstanding written, verbal, presentation and organization communication skills

ESSENTIAL DUTIES & FUNCTIONAL RESPONSIBILITIES REQUIRED

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performing tasks safely
• Ensuring area housekeeping requirements are met
• Abiding by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meeting established procedures and productivity, safety and quality standards
• Meeting attendance & punctuality standards
• High level of customer service
• Assisting customers within the planning and delivery of their air freight with clear and concise communication.
• Following up on deliveries in a timely manner
• Preparing the necessary documents for shipments
• Posting invoices
• Scanning, copying and filing documents to the appropriate parties
• Performing other duties as assigned by the Manager

COMMUNICATIONS

• Proficient in Microsoft Office and Teams
• Communicate both orally and in writing in a clear and concise manner

SAFETY

• Performing tasks safely
• Ensuring area housekeeping requirements are met
• Abiding by all Federal. State, Local safety regulations and OSHA rules and LOGISTEED-America, Inc. safety practices
• Work safely and efficiently in a fast-paced environment
• Maintain a safe, secure, clean and orderly office

TRAINING

• Assisted in onboarding, training, and mentoring new associates on export operations.
• Participate in application of LUS policies and procedures including but not limited Attendance and Punctuality policy, progressive corrective action, and other.

COLLABORATION

• Perform other duties as assigned by Manager or Supervisor
• Meet established procedures and productivity, safety and quality standards
• Must be able to read, write and count
• Ability to work independently and in support of the team
• Ability to review work area and determine requirements.
• Ability to perform other duties as assigned by Manager or Supervisor
• Contributes to team effort by accomplishing related results as needed.
• Ability to travel if needed for business necessity
• Should be available on a rotating basis for holiday, night and weekend shifts to meet required customer/business needs.
• Work independently as well as professionally with all support team members, customers and service providers

Non -Essential Functions

• Perform other duties as assigned

COMPETENCIES

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• 2+ years operational air import freight forwarding experience
• Experience with CargoWise1 preferred

Educational and Certifications

• High school diploma / GED

Experience Requirements and Preferences

• Excellent verbal and written communications skills required
• Effective, clear, and concise communication skills
• Detail oriented with ability to solve problems independently as well as in a team environment
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
• Proven competencies in Microsoft Office products
• Ability to understand any and all safety requirements and regulations (OSHA)
• Ability to pass all TSA background requirements
• Knowledge of ISF filing
• Ability to work flexible hours according to business needs

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to read, analyze and interpret documents
• Ability to respond effectively to inquiries or complaints

WORK AUTHORIZATION/SECURITY CLEARANCE (if applicable)

• Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Ninety-five percent of the work time will be spent in an office setting where the environment is climate controlled. Five percent – insert detail of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally).

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V