Air Logistics Customer Care Manager

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Join our Air Logistics team as an Air Logistics Customer Care Manager, where you will lead a team, strengthen customer partnerships, and drive commercial and operational excellence.

How you create impact

• Lead the Air Logistics Customer Care team, driving customer satisfaction, retention, and business growth.

• Develop commercial strategies to achieve business objectives, increase profitability, and generate new opportunities.

• Build and strengthen customer relationships through regular visits, understanding their needs and identifying business opportunities.

• Lead the implementation of new customers, ensuring smooth transitions and follow-up on initial shipments.

• Monitor customer KPIs, service performance, and operational processes to ensure continuous improvement.

• Support and develop the team, setting priorities and driving performance.

• Manage departmental budgets, business forecasts, and act as an escalation point for key customers.

What we would like you to bring

• Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or a related field.

• 5+ years of experience in Air Logistics, ideally within the Freight Forwarding industry.

• Experience in team leadership, customer management, and business development.

• Strong knowledge of Freight Forwarding, operations, finance, and P&L management.

• Advanced English proficiency.

What's in it for you

• Take the lead and make a real impact on business growth and customer success.

• Shape commercial strategies and build long-term relationships with key customers.

• Empower and develop a team while driving new business opportunities.

• Take on a strategic role with the opportunity to influence business performance and continuous improvement.