Air Logistics Customer Care Manager, Key Accounts

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Act as a strategic partner for Air Logistics by monitoring the performance of key accounts, identifying operational risks, driving data quality initiatives, and transforming insights into actions that support customer retention and service excellence. This role serves as a critical link between Operations, Customer Care and leadership teams, ensuring proactive decision-making and continuous improvement across strategic customers.

How you create impact

• Monitor key performance indicators (KPIs) for strategic Air Logistics customers.
• Identify operational risks before they impact the customer experience.
• Partner closely with Operations, Customer Care, and Implementation teams to resolve day-to-day challenges.
• Conduct data analysis and translate insights into clear and actionable plans.
• Support continuous improvement initiatives focused on quality, efficiency, and customer retention.
• Provide leadership with visibility into trends, opportunities, and potential performance gaps.

What we would like you to bring

• Experience in Freight Forwarding, with strong knowledge of international air transportation.
• Background in air import and export operations.
• Ability to analyze performance indicators, identify root causes, and recommend solutions.
• Strong stakeholder management skills, with the ability to influence across functions without direct authority.
• Agile, organized profile, comfortable working in dynamic and fast-paced environments.
• Advanced English skills to interact with global stakeholders and international teams.

What's in it for you

• The opportunity to work closely with the Air Logistics leadership team on strategic business decisions.
• Exposure to Kuehne+Nagel's key accounts and major air freight operations in Brazil.
• A collaborative environment with ongoing interaction across different functions and subject matter experts.
• Space to develop solutions, drive improvements, and create new ways to generate value for customers.
• Hybrid work model with flexibility and autonomy.
• A competitive benefits package aligned with Kuehne+Nagel's global practices.