Air Logistics Customer Care Specialist
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
How you create impact
You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N:
- Customer experience, delivering service and satisfaction to the highest level
- Customer Growth, retention and serving the local customer with all their requirements
- Maximising Customer Profitability
The above will be achieved for your local customer by being responsible for owning the and executing proactively these daily activities:
Commercial Management:
- Lead and manage customer growth & retention analysis and actions
- Upselling of K+N services and products to support customer requirements
- Spot quotation execution and follow up
- Own the profitability management and lead improvement actions through internal collaboration
- Commercial financial management to support resolution of bad debt issues
Relationships & Communication:
- Commercial communication incl. customer promise impact
- Bookings clarification communication
- Shipment update and deviation communication
Customer Promise Monitoring:
- Deliver overall transit time and commercial conditions as promised
Onboarding & Fulfilment:
- Lead or support the onboarding of new customers via our Implementation processes
- Creation of the shipment file and completion of the shipment file preparation
- Guide and ensure the customer is meeting our compliance and regulation standards
Customer System Maintenance:
- Manage and maintain accurate data within the Customer’s Business Profile
- Ensuring a healthy credit limit is maintained
- Have valid and accurate rates loaded into our systems in a timely manner
Dispute Management:
- Manage all customer complaints and claims with empathy through to resolution
- Raise and follow the correct internal escalation path where applicable
- Ensure all claims are accurately logged in our claims portal system
What we would like you to bring
- Bachelor’s Degree in International Business, Supply Chain, Logistics or a related field.
- At least 2 years of similar experience in airfreight.
- Experience in Pricing, Sales Support or Commercial functions.
- English proficiency required.
- Solid knowledge of import/export, international trade, logistics.
- Customer-oriented with a strong commercial mindset.
- Strong problem‑solving and communication skills.
- Proactive, dynamic, adaptable, solution‑oriented.
- Strong team player with the ability to work independently.
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.