Air Logistics Customer Care Specialist

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We are looking for a Customer Care / Customer Experience professional to join our team and become a key link between our customers, Sales and Operations. In this role, you will use your freight forwarding knowledge, commercial acumen and customer-first mindset to strengthen relationships, drive retention and identify opportunities for business growth.

How you create impact

• Act as a front-line contact for customers, responding to queries, feedback and complaints while ensuring a consistently high level of service.
• Drive customer engagement, satisfaction, retention and reactivation in close partnership with Field Sales and the Operational Care Center.
• Build strong operational relationships through daily customer interactions, regular care visits and proactive consultation.
• Understand customer requirements, qualify opportunities and provide competitive quotations within agreed pricing guidelines, following through to closure.
• Support customer onboarding and ensure customer requirements are accurately captured and transferred into the relevant systems.
• Partner with Finance and Revenue Care teams on credit limits, business development and customer-related challenges.
• Analyse customer complaints and feedback, identify root causes and improvement opportunities, and work with stakeholders to drive resolution.
• Create and continuously improve customer reports and insights to support better decision-making.
• Contribute to the achievement of financial targets, customer retention and strategic business objectives.

What we would like you to bring

• 5+ years of relevant experience in customer care, customer experience, freight forwarding, commercial or business development roles.
• Strong communication and commercial skills, with the ability to engage confidently with customers and internal stakeholders.
• A highly customer-driven mindset, with a genuine focus on building long-term relationships.
• Strong understanding of the freight forwarding / logistics industry and market dynamics.
• Business development experience or a strong commercial orientation will be an advantage.
• Operational knowledge within logistics or freight forwarding would be an added advantage.
• Experience within specific industry verticals is not mandatory — we are open to candidates from diverse sectors.
• Dangerous Goods (DG) knowledge is not mandatory, but would be an added advantage.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.