Air Logistics Customer Care Specialist

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Deliver excellent customer service for air freight shipments, ensuring smooth operations, timely updates, and effective issue resolution.

How you create impact

Your Responsibilities

• Take ownership of shipments and ensure efficient file handling, with complete and accessible customer data

• Ensure stakeholders deliver in line with customer expectations while complying with regulatory requirements

• Monitor shipments consistently and communicate proactively with customers

• Respond promptly to customer feedback, complaints, and escalations, with swift corrective actions

• Promote awareness and usage of customer-facing digital solutions

• Participate in relevant trainings to stay updated

• Support or lead customer implementations, ensuring involvement from OCC/RCC/OM as required

• Participate in GCIM Scalable trainings

• Manage customer growth and focus on retention

• Drive profitability through effective spot quotations, quick response times, upselling, and promotion of KN products

• Perform ongoing GP analysis and liaise with procurement stakeholders

What we would like you to bring

• Minimum 2–5 years of experience in air freight or freight forwarding (customer service)

• Used to manage pharma account would be additional advantage.

• Proficient in English (spoken, written, and reading)

• Able to work effectively in a high-pressure environment

• Flexible with working arrangements

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others
• Annual Wage Supplement (AWS)
• Training and development