Air Logistics Healthcare Customer Service Supervisor
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Customer Service Supervisor is responsible for overseeing the daily operations of the QuickSTAT KN Desk, ensuring the delivery of exceptional customer service and the successful coordination of time-critical and healthcare logistics shipments. This role leads a team of customer service specialists, monitors operational performance, drives process improvements, and serves as an escalation point for customers and internal stakeholders.
How you create impact
- Supervise the Export Operational Care center team under their direct management.
- Ensure operational excellence through high-quality shipment/process management.
- Support the development of pricing strategies (liaise on pricing / RFQ preparation).
- Ensure close cooperation with National Airfreight Managers of the Customer Care teams and Systems & Processes teams for optimized operations.
- Actively manage interfaces and information / knowledge exchange between Kuehne+Nagel teams.
- Contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient processes.
- Optimize proceedings to ensure development of Airfreight operational KPIs To ensure the highest levels of productivity within the organization.
- Support Airfreight procurement and carrier relationship management.
- Ensure a high level quality of export/import services.
- Closely collaborate with Sales on strategic accounts as needed.
- Closely collaborate with Customer Service to gain specialized customer specific knowledge and to receive first-hand feedback about operational execution.
- Support to develop new / existing customer targets.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What we would like you to bring
- 2+ years of leadership/supervisory experience within Freight Forwarding.
- 2+ years of experience in Air Logistics.
- 2+ years of experience in Air Export Operations.
- 5+ years of Air import experience
- 2+ years of freight forwarding industry experience.
- Project management and international experience (preferred).
- Strong knowledge of freight forwarding, airfreight operations, and import/export regulations.
- Understanding of Kuehne+Nagel products, services, and processes.
- Good market knowledge and strong carrier relationship management capability.
- Proficiency in Kuehne+Nagel systems and Microsoft Office suite.
- Demonstrated leadership with strong communication skills.
- High attention to detail and sound decision-making ability.
- Commercially minded and performance driven.
- Strong planning, organizing, and time‑management skills.
- Flexible, able to work well under pressure, and open to change.
- Continuous improvement mindset with willingness to drive improvements.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- AH1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.