Air Logistics Healthcare Warehouse Specialist

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The Air Logistics Healthcare Operational Care Specialist will support time-critical, temperature-sensitive shipments within our healthcare and life sciences network. In this role, you will monitor shipments end-to-end, proactively manage exceptions, and collaborate closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service for our customers.

This position is ideal for logistics professionals who thrive in fast-paced environments, demonstrate strong problem-solving skills, and are passionate about delivering excellence in healthcare logistics.

How you create impact

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
• Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
• Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
• Identify, investigate, and escalate discrepancies or service disruptions, keeping management and customers informed
• Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
• Support quality control processes by identifying gaps and recommending service or productivity improvements
• Utilize internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy
• Promote teamwork, professionalism, and adherence to company policies and training requirements

What we would like you to bring

• 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments
• Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
• Ability to work under pressure with flexibility for off-hours schedules, including evenings or holidays as needed
• IATA Dangerous Goods certification and second-language fluency are strong assets

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $23. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.