Air Logistics Operational Key Account Manager
The Operational Key Account Manager is responsible for the day-to-day operational execution and overall service performance of assigned key account(s). The role requires hands-on management of daily shipment jobs within the company’s systems, proactive monitoring of operational activities and exceptions, and timely coordination with customers and internal stakeholders. The position ensures customer requirements and service expectations are consistently met while driving operational excellence, continuous improvement, customer satisfaction, and long-term account development. This poisition will sit in Erlanger, KY.
How you create impact
- Run daily activity reports and maintain overall awareness of live shipments
- Complete and send client reports/ KPls / QBR and Investigation reports in accordance with specific client requirements
- Attend off site meetings
- Provide shipment specific updates where required
- Escalate all client issues to the management team and applicable business development account manager
- Customs invoice / shipping approvals
- Monitor / assist with live bookings / collection orders
- Understand client tariffs and handle quotations I pricing requests I shipping queries
- Maintain site lists and distribute site letters / starter packs where required
- Identify and implement strategies to improve quality of service and productivity
- Monitor client profit and loss accounts to maintain agreed levels of profitability
- Efficiently utilize Sterling's proprietary operating systems
- Assist in development of client COPs
What we would like you to bring
- 3+ years of industry experience
- Extensive Customer Service experience required
- Group leadership skills
- College/University B.A./B.S. or equivalent work experience
- Dangerous Goods/Restricted Article Regulations Certified
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.