Air Logistics Warehouse Operations Manager
Lead and manage warehouse operations to ensure efficient receipt, storage, inventory management, value-added services, and dispatch of customer goods while maintaining operational excellence, safety, quality, and compliance standards. Drive productivity, continuous improvement, cost optimization, and customer satisfaction through effective resource management, process control, and performance management. Collaborate with customers, transport providers, operational teams, and support functions to deliver service excellence and support business growth objectives.
How you create impact
This role is responsible for the overall management and performance of warehouse operations, covering inbound, outbound, inventory control, value-added services, and operational excellence.
Key Responsibilities:
- Lead daily warehouse operations and ensure productivity, inventory accuracy, order accuracy, service levels, and SOP compliance.
- Optimize warehouse space, manpower, resources, and workflows while maintaining operational readiness.
- Lead and develop warehouse supervisors and operational teams, including performance management, workforce planning, training, succession planning, and employee engagement.
- Maintain a strong safety and compliance culture, ensuring adherence to company policies and labor and workplace requirements.
- Manage customer relationships, KPIs, escalations, and service performance, while supporting new customer implementations and business development initiatives.
- Oversee warehouse operational costs and budgets, drive cost-saving initiatives, support accurate billing, and minimize inventory losses, damages, and claims.
- Drive continuous improvement and Operational Excellence initiatives, while supporting warehouse expansion, customer onboarding, and long-term operational planning.
What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, Operations Management, or a related field.
- Minimum 5–8 years of warehouse or logistics operations experience, including experience in a leadership or managerial role.
- Strong knowledge of warehouse operations, inventory control, workforce planning, and operational KPIs.
- Proven experience in leading teams, managing customer requirements, and handling operational escalations.
- Good understanding of cost management, safety, compliance, and continuous improvement initiatives.
- Strong leadership, communication, problem-solving, and stakeholder management skills, with experience using WMS or other logistics systems preferred.
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.